| Q: What is Past-Employ.com? |
| A: Past-Employ.com is a past employment verification service provider to Employers and Verifiers that allows these entities to obtain the information requested in a manner that is simple, efficient and secure. Unlike other database re-sellers, Past-Employ.com transfers only the information requested for the past employment verification. Past Employ.com does not compile massive databases of this information with the intent to resell. |
| Q: What employment information will Past-Employ.com verify? |
A: Past-Employ.com offers three types of verifications: Past Employment Verification: Social security number, name, most recent start/termination date, total time employed, job title. This is a standard VOE (Verification of Employment).
Income Verification: All Past Employment Verification data, as well as pay rate.
Verification for Social and Human Services (VSH): Verifications from Social and Human Services can range from insurance eligibility to calculations of wages. Past-Employ.com works with our client to customize our services so that only the information your company approves is released to verifiers. |
| Q: Who is a Verifier? |
| A: A Verifier is a person or organization that is trying to obtain a person’s past employment verification or income verification in order to provide that person with products or services. Requestors of past employment verifications include such organizations as: • Mortgage Companies • Employment Screeners • Potential Employers |
| Q: Who is an Employee? |
| A: An Employee is a person who has worked for a participating employer and whose past employment verification and income information is being requested. |
| Q: Who is an Employer? |
| A: An Employer is an organization that uses Past-Employ.com to provide past employment verification and income information about its employees. |
| Q: Who can request verification information? |
| A: Anyone with a permissible purpose. To verify income with a past employment verification you must supply Past-Employ.com with a copy of a signed consent form from the employee. |
| Q: What If I feel that information in the past employment verification report is erroneous? |
| A: If you believe that information is missing or inaccurate on the past employment verification report, Please take the following steps: Step 1: Retrace your steps. Check whether the type of verification you requested was appropriate for the information you expected. (i.e. Employee salary information is not included in the basic past employment verification. In order to get salary information you must request an Income Verification) Step 2: Contact our customer service at: 1-888-330-7278 or fax us at: 1-866-941-7278 |
| Q: Are there any costs to the Employers? |
| A: There are no costs to the employer except in the case of past employment verification requests from public sector social services agencies. We will work with you, the employer, to provide reduced rate past employment verifications to these agencies as mandated by law. |
| Q: Does Past-Employ.com process past employment verifications for Social and Human Services? |
A: Yes, Past-Employ.com actually offers several ways for Social and Human Service organizations to receive past employment verifications. If qualified,
- A free past employment verification may be obtained within 5 days by faxing the request
- Instant past employment verifications are available only for a discounted fee
- Batch processing is also available for a discounted fee if agencies wish to submit several past employment verifications at once.
Please contact our office for qualifications or to set up an account. |
| Q: How do I contact Past-Employ.com for past employment verification concerns? |
A:
Email: info@past-employ.com
Address:
PO Box 491570
Redding, CA 96049
Attn: Customer Service Manager
Phone: 1-888-330-7278
Fax: 1-866-941-7278 |
| Q: Why was my email undeliverable? |
A: There are a many reasons why your email may have been blocked: mistyped information, recipient no longer has email account, inappropriate material or some file types are blocked for security purposes (.exe, .bat, .chm, etc.). In some instances the email server sending your messages appears to be listed on a spam blacklist (and you many not even know about it). This may make it difficult for your messages to be delivered or received. Viruses can be distributed; it is possible that your machine may have been infected, which can allow your computer to be used to send spam email. If this is the case, your email address or IP may be blacklisted. Our spam blocking system synchronizes with such blacklists and hence will block anyone listed. Your Information Technology Team may be able to assist for any of the above scenarios.
Sometimes the cause cannot be determined, but we still want to assist with the routing of your email to and from us. No matter the reason, we want to help.
We realize that it can be frustrating due to the many possibilities, so let us assist you. If you are having any difficulties and you do not have an IT department or they were unable to determine the cause, please click the hyperlink below and provide us the necessary information for us to investigate the reason and seek to find a solution.
Contact Past-employ.com IT Support |
| Q: Do I have to complete and sign a Standard Membership Agreement and go through the initial registration process in order to obtain one verification of employment (“VOE”)? |
| A: Yes. In order to ensure compliance with the federal Fair Credit Reporting Act, all new verifiers are required to register and complete the Standard Membership Agreement prior to utilizing Past-Employ.com regardless of the number of verifications requested. Past-Employ offers a multitude of package options as well as a Pay-As-You-Go for one time users. |
| Q: Why does Past-employ.com require verifiers to provide business references? |
| A: Per FCRA guidelines, Past-Employ.com is required to verify the legitimacy of all entities utilizing its services. Information required includes verification of an active business license and proof that the company is actively operating at the location provided during registration. Past-Employ.com pulls this information from the Secretary of State, telephone directories (Yellow/WhitePages.com), and the company’s website. If the new verifier has been in business for less than one year OR if Past-Employ is unable to obtain the needed information from the public resources available, we will reach out to the business credit references provided during the registration process. |
| Q: Why is a verifier required to select a plan for one verification of employment (“VOE”)? |
| A: All new verifiers are required to register prior to utilizing Past-Employ.com regardless of the number of verifications requested. Past-Employ offers a multitude of package options as well as a Pay-As-You-Go option for one time users. *NOTE: Past-Employ does not require any type of subscription. For example: If a verifier purchases a package of five verifications and uses all five, they will have to go into the system and purchase another package in order to purchase verifications of employment. |
| Q: How long do I have to wait before I am able to request a verification of employment (“VOE”) after creating an account? |
| A: The registration process is completed within 24 hours upon Past-Employ’s receipt of the signed Standard Membership Agreement. Verifiers are notified via email when their account setup has been completed. |
| Q: Why does Past-employ.com’s website keep telling me that my email address is already being used? |
| A: If you have an existing account with Past-Employ, the system will not allow you to re-register with the same email address. This is to prevent the creation of duplicate accounts. |
| Q: I only want to purchase a single verification of employment (“VOE”). How can I do that? |
| A: Past-Employ offers a multitude of package options as well as a Pay-As-You-Go for one time users. Please note that all new verifiers are required to register prior to utilizing Past-Employ.com regardless of the number of verifications requested. |
| Q: How do I verify employment through Past-Employ.com? |
| A: If you are a new verifier and do not have an existing account, you will be required to complete the registration process including completing and signing a Standard Membership Agreement before you will be able to utilize employment verification services. To register, go to the homepage and click on the first option, “Verify Someone’s Employment & Income.” This will take you to a screen that will provide general information about the process. Click on “Verify Employment Now” to complete the registration process. Once the online process is completed, the system will generate a Standard Membership Agreement. Please sign page 7 and fax the entire agreement to 866-941-7278. |
| Q: What are the fees for Past-employ.com verification services? |
| A: There is no registration or sign-up fee. However, there are fees associated with requesting employment and income verifications. Past-Employ offers a multitude of package options varying in cost as well as a $16.95 Pay-As-You-Go for one time users. Payment can be made online with a credit card. |
| Q: Do I have to complete the entire registration process before I can order any employment verifications? |
| A: Yes. All new verifiers who have never utilized Past-employ.com’s services must complete the registration process including completing and signing the Standard Membership Agreement prior to ordering an employment verification. |
| Q: I do not want to order a package. How do I order a single verification? |
A: To order a single verification, please follow the steps provided:
- When the system asks you how many verifications you plan to purchase, enter the number 1.
- The system will take you to a screen titled “Purchase Prepaid Plan.” The system will automatically recommend Plan A. Beneath the Purchase button, click on “Compare Plans.”
- To order a single verification, you will want to select the “Pay-As-You-Go” plan for $16.95.
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